Refund Policy

Last updated: November 9, 2026

Because every Souk Medina piece is handmade to order, our refund policy is a little different from a mass-produced retailer. Please read it before ordering.

Cancellations

You can cancel your order for a full refund within 24 hours of placing it. After that, production has usually started and the order can no longer be cancelled.

Change-of-mind returns

As each piece is made to order (and often to a custom size or color), we do not accept returns for change of mind.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or different from what you ordered, email us within 7 days of delivery at Contact@soukmedina.com with:

your order number;
clear photos of the item and the packaging.

We will review your request and offer a replacement, repair or refund. Please do not send items back without contacting us first; we will give you return instructions if a return is needed.

Handmade variation

Each piece is made by hand, so small variations in color, pattern, glaze and size are normal and part of its character. These variations are not considered defects.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take up to 10 business days for the refund to appear.