Terms of Use

Last updated: November 9, 2026

1. About us

This website, soukmedina.com, is operated by Souk Medina LLC, a New Mexico limited liability company ("Souk Medina", "we", "us"). By using this website or placing an order, you agree to these Terms of Use.

2. Products

Our products are handmade in Morocco. Small variations in color, pattern, glaze, finish and dimensions are a natural part of handmade work and are not defects. Product photos, which may include digital renderings, are for illustration; the piece you receive will be similar but not identical.

3. Orders and pricing

All prices are in US dollars. We may refuse or cancel an order, for example if a product was listed at an incorrect price or if we suspect fraud. If we cancel an order after payment, we will refund you in full.

4. Shipping, cancellations and refunds

Shipping is governed by our Shipping Policy, and cancellations, returns and refunds by our Refund Policy. Both form part of these Terms.

5. Use of the website

You agree not to misuse this website, including by attempting to disrupt it, access it without authorization, or use it for unlawful purposes. All content on this website, including text, images and designs, belongs to Souk Medina or its licensors and may not be copied without permission.

6. Limitation of liability

To the fullest extent permitted by law, Souk Medina is not liable for any indirect, incidental or consequential damages arising from your use of this website or our products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits any rights you have under consumer protection laws that cannot be excluded.

7. Installation

Sinks, fountains and other items that require plumbing or electrical work should be installed by a qualified professional. We are not responsible for damage caused by improper installation.